Cookie Policy

Cookies

A cookie is a small file, usually of letters and numbers, downloaded onto your computer or device. They are very commonly used across the internet. There are different types of cookies, all of which perform slightly different functions. Please see www.allaboutcookies.org for additional information about cookies.

Indochino.com uses cookies primarily to enhance the convenience and use of Indochino.com. For example, the information provided through cookies is used to recognize you as a previous user (so you do not have to enter your personal information every time), offer personalized content and information, and otherwise improve your website experience. Cookies will also be used for delivering advertising tailored to your interests when you visit certain websites or mobile apps and selecting offers and products to display to you when you visit our website.

Most internet browsers accept cookies, but if you do not want us to collect your data in this way, you should decline cookies within your own internet browser. Similarly, you can delete cookies that have already been placed on your computer or device through your internet browser’s settings. Please note that declining or deleting cookies will affect your use of our website. Please also see the “Targeting cookies” section below for additional ways to control Targeting cookies. If you are located in the EEA or the UK, you can control cookies through our cookie banner and consent tool.

Types of cookies we use

We use different types of cookies on our website, and we have set those out below. They include: necessary cookies; functionality cookies; performance cookies; and targeting cookies. We also, at times, will use third party cookies.

Necessary cookies

These cookies are necessary so that you can navigate our website and make the most of its features. Without these cookies, we will not be able to provide you the services or products you require. They do not track your activity elsewhere on the internet or otherwise gather information about you. We use the following necessary cookies: Indochino

Functionality cookies

These cookies enable us to remember the choices you make, and to provide you with enhanced features. For example, we use a functional cookie for our live chat functionality as this feature is unusable without this cookie. The information collected by these cookies is generally anonymous. They do not collect any information about you that could be used for advertising or track where else you have been on the internet. We use the following functionality cookies: Indochino, Moveable Ink, Push Crew, Algolia, Zendesk, Site 24x7, Stripe and Sumo.

Performance cookies

Performance cookies gather information about how you use a certain website (such as pages most frequently visited, for example). These cookies enable us to keep count of how many people are visiting our website, and how those people use our website, which helps us to improve the way our website functions.

We use the following performance cookies: Hotjar, Google Analytics, New Relic, Salesforce Marketing Cloud, Skimlinks, Rakuten, Site Improve and Snowplow.

Targeting cookies

Targeting cookies gather multiple pieces of information about your internet browsing habits. They are usually placed by advertisers. These cookies will remember the websites you visited, and provide this information to, for example, advertisers. This enable advertisers to deliver targeted adverts to you.

These cookies collect information about you using a unique number that is able to distinguish individual user browsing habits or preferences.

We use the following targeting cookies: Bing Ads, Facebook, Google Ads, Google Marketing Platform, LiveIntent, Pandora, Pinterest, SourceKnowledge, SmarterHQ, Strategic Media and Yahoo.

If you are located in the EEA or the UK you can control cookies (including Targeting Cookies) through our cookie banner and consent tool.

If you located in the United States you may visit:

  • The Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and choices regarding having information used by DAA companies.
  • The Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and choices regarding having information used by service providers, third parties and/or other parties who are NAI members.

If you are located in Canada you may visit:

Opting out from one or more companies listed on these these pages will remove you from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Service or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies your opt-out may not be effective.

At this time, we do not respond to “Do Not Track” signals sent from Web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across service provider, third party and/or other party Internet services.